Words are Too Easily Spoken
Everywhere you go you hear and see the same words– Our Customers Matter, The Customer Comes First, We Love Our Customers, Service is our Number One Priority. But who cares what you say? Show me. Show me by following through on my request. Show me by being gracious when I am unhappy with your service. There is a huge disconnect with what organizations say and what they do. Words are too easily spoken. What are you telling your customers?