Contact Joan Fox
Customer Loyalty Expert & Consultant



Here’s What Clients Say About Joan
“Joan Fox has earned our trust. LEGENDARY SERVICE is our mantra and she keeps it alive.”
“Joan’s enthusiasm, contagious smile and customer service expertise are impressive! She has a passion for her field and finds engaging and creative ways to help you achieve a culture of customer service. I highly recommend Joan as the one to help you enhance customer loyalty!”
”As you always say, there is a difference between ‘getting served’ and ‘feeling served.’ And you’ve made us feel served. Thank you.”
"The reason we’ve hired you over and over again is because of your dedication to excellence, creativity and an overwhelming feeling that you are one of us. We’ve found a partner in you."
“Thank you so much for presenting at our annual conference. Your positive energy kept us enthralled to the end. Our members made a personal connection to you and the subject matter. You truly made our conference a success.”
“I was very impressed with your ability to play the dual role of a keynoter and a workshop presenter. Your key note speech on the “Power of You” was exceptional…I’ve heard tremendous feedback from the participants.”
“The ‘We Care’ patient satisfaction program Joan Fox designed and deployed for us has clearly made a difference. We now have a system in place to support the extraordinary patient experiences we want to be known for at University of Cincinnati Physicians. The process was collaborative and the program fully customized. But the most outstanding element was the engagement of the entire organization in the approach.”
“Hands down, Joan Fox is the most insightful, inspiring, and engaging speaker I’ve heard in a long time. Couple that with her magnificent ability to poke around in your brain until a new thought is born, and you’ve got magic.”
“Joan Fox’s powerful keynote presentation to the President’s Club (our elite sales leaders) in Acapulco in 1992 was the beginning of a professional relationship with Western & Southern Financial Group that has remained steadfast and propitious more than a decade for one reason: Joan Fox delivers.”
“You provided us with wonderfully tailored programs. Not only are you a very motivated and stimulating speaker, you accomplished our objectives, stayed on target, and held everyone’s attention.”
“Joan was a key ingredient in our successful strategic initiative: Customer Delight Commitment. Thanks to Joan, we now measure our progress and ensure uniform delivery in accordance with our standards. Joan’s professionalism, expertise, and enthusiasm enabled us to not only meet our goals, but to achieve excellent results on an aggressive time schedule. As Joan’s customer, we “feel served!”
“The seminar series with nine cities in three weeks is a challenge for any speaker, and you rose to the occasion gracefully, and enthusiastically. Your knowledge of the subject matter and ability to customize it to our audiences made the seminars both informative and entertaining. I heard wonderful things from the Regional Vice Presidents about the engagements in their locations.”